At Caerwys Vets, we take your privacy seriously and are committed to protecting any personal information you share with us. This policy explains how we collect, use, and safeguard information submitted through our website and other electronic communications.

Personal Information

We only collect personal information when you choose to provide it. This may include contact details submitted when signing up for newsletters, requesting information, or contacting us via our website.

We promise to:

• Contact you only using the method you have chosen
• Never share your personal details with third parties without your explicit consent
• Always give you the option to unsubscribe or opt out of communications at any time

You do not need to provide personal information or sign up to communications in order to browse our website.

If you have any questions about how we handle your information, please contact the practice and a member of our team will be happy to help.

Confidentiality

Caerwys Vets does not sell, rent, trade, or disclose personal information to third parties.
Where appropriate, information may be shared with affiliated practices or service providers who assist us in delivering our services. All staff and contractors who handle personal data are bound by strict confidentiality obligations.

How We Collect and Use Information

By using our website, you agree to the collection and processing of certain data, which may include:

• Personal details provided through online forms, feedback submissions, enquiries, or newsletter sign-ups
• Information about how you use our website, such as page visits, traffic data, and technical details
• Records of correspondence if you contact us by email, phone, or online forms

We may use this information to:

• Improve the content and functionality of our website
• Respond to enquiries or provide services you have requested
• Share information or updates where you have given consent
• Fulfil contractual or professional obligations
• Enable interactive features of the website when you choose to use them

Cookies

Our website uses cookies to help improve your browsing experience and understand how visitors use our site. Cookies are small files stored on your device and do not identify you personally.

We do not link cookie data to individual users or share cookie information with third parties. If you prefer, you can adjust your browser settings to block cookies. Doing so will not limit access to the content on our website.

For more information, please refer to our Cookie Policy.

Data Storage and Processing

The information we collect may be stored or processed outside the European Economic Area (EEA). By submitting your data, you consent to this transfer. We take reasonable steps to ensure that any data processed outside the EEA is handled securely and in line with this policy.

Data Security

We use appropriate technical and organisational measures to protect personal information from unauthorised access, loss, or misuse. While we take every precaution to secure data transmitted to us, no method of internet transmission is completely secure. Any data shared online is done at your own risk.

Once received, we apply strict internal safeguards to protect your information.

Your Rights & Access to Information

We believe in transparency and accuracy. You may contact us at any time to:

• Request access to the personal data we hold about you
• Ask for corrections to be made
• Request removal from our contact lists

We aim to respond to all requests promptly and in accordance with data protection regulations.